Frequently Asked Questions
    Customer Service Courses from-                  Award to Diploma

This qualification provides candidates with the essential underpinning knowledge and understanding that would be needed by a competent employee functioning in Customer Service job roles. It has also been designed to accredit the mandatory knowledge and understanding of Apprentices embarking upon Apprenticeship programme in Customer Service. This is teaching generic customer service skills and so is suitable for many sectors including retail, front of house, reception desk, sales desk etc.

What does the course involve?

The course involves attending weekly workshops to gain the under-pinning knowledge on good customer service.  This is the technical certificate for customer service apprentices and is also a stand-alone qualification for those wishing to gain knowledge about customer service.  There are two methods of assessment available; either an online test at the end of each unit or a portfolio of evidence is compiled by the student.  This will be discussed at the start of the course. 

The awarding body for this qualification is Edexcel/Pearson.


What Will I Study?

To achieve a level 2 Certificate in Customer Service you must complete a minimum of 13 credits.  All credits are achieved through the three mandatory units.

Mandatory units (13 credits) :
Unit 1  Understanding good customer service (6 credits/L2)
Unit 2  Delivering effective customer service (4 credits/L2)
Unit 3  Planning for self development in customer service (3 credits/L2)


How is the Course Assessed?
  • Portfolio of evidence

         Level 1 Course Price:            £320  VAT exempt Including Certificate              Level 2 Course Price:            £430  VAT exempt Including Certificate


                                                   Register online



Course Highlights

  • Nationally accredited course
  • Mix of distance learning and work place observation
  • Your own allocated assessor with feedback and guidance
  • No college attendance required
  • Payment Plans for Non-company bookings
  • Detailed course information here
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