An Introduction to Productive Community Services 

£45                        Click to Register and start any time


Productive Community Services is an organisation-wide change programme which helps systematic engagement of all front line teams in improving quality and productivity.

It is a practical application of lean based techniques that will vastly increase the organisation’s capacity and capability for continuous improvement.

With community services playing a crucial role in the shape of the new NHS, and care shifting away from acute services, the new Productive Community Services programme from the NHS Institute for Innovation and Improvement is a timely opportunity to revitalise the workforce and increase NHS capacity to care for patients in local settings.

This programme supports frontline staff working in a community hospital setting to improve the effectiveness, safety and reliability of care they provide to patients. Using learning modules with specific improvement techniques and measures, staff are able to follow a process which leads to improvement in the three clinical areas of focus: inpatients, day hospitals and minor injuries units

The learning objective for this module is:

  • To provide you with a good understanding of Productive Community Services so that you can be ready to get involved in activities as they are adopted in your area


Lesson Plan


An Introduction to Productive Community Services is one of the first modules that form part of The Productive Series: Releasing Time to Care. This programme has been developed by the NHS Institute for Innovation and Improvement to help front-line staff spend more time on patient care, reduce waste and improve efficiency.

The Government aim to introduce the Productive Ward methodology into 100% of Acute, Mental Health, Community Hospital wards and Community Services teams by 31st March 2014. The Productive Series programmes have already been adopted by a high percentage of organisations and front line teams are using the tools and methodology to improve care, increase the time spent with patients, deliver process efficiencies and financial savings.



The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.


On completion of this course you will be able to download a College certificate.


Approximately 1 - 2 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target Audience


This module is targeted specifically at those who manage or work within Community Services.


Entry Requirements


There are no specific entry requirements for this course.

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