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This course looks at a variety of tools to help individuals and teams solve both simple and highly complex problems. Some of the tools are used in healthcare, while others are new to the field. Every
problem is different and may require one or a mixture of tools to solve.
The aim of the module is to increase understanding of problem statements, problem solving and to gain an appreciation of error proofing.
Having completed this module, the learner will:
Know how to create a problem statement
Be able to use different problem solving techniques
Understand root cause analysis
Understand error proofing theory
Understand Failure Mode Effects Analysis (FMEA)
Brief introduction to Lean principles
Problem statements - overviews of the problem
5 Whys - a questioning technique aimed at determining what was wrong
Brainstorming - generating a large number of ideas for the solutions to a problem
Fishbone diagrams - cause and effect diagrams
Root cause analysis – identify the main cause of a problem
Error proofing – identifying and rectifying problems or errors
Failure mode effects analysis (FMEA) and summary
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
On completion of this course you will be able to download a College certificate.
Approximately 3 - 4 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
Although this module uses examples and scenarios from a Health and Social Care setting, it is equally useful to anyone outside of this sector wishing to have a better understanding of problem
statements and problem solving, and gain an appreciation of error proofing.
There are no specific entry requirements for this course.