Conflict Resolution for Healthcare
£45 Click to Register and start any time
Within the NHS there are hundreds of violent attacks on front line staff every day. To address this issue the government has introduced a 'Zero tolerance' policy and committed to train over 1.2
million front line staff in basic conflict resolution techniques. This e-learning module supports the mandatory training, which is structured around a 6 hour syllabus created by the NHS Counter Fraud
and Security Management Service (CFSMS).
Having completed the module you should be able to:
understand some of the common causes of conflict
appreciate the key role communication plays in conflict and conflict resolution
be aware of different danger signs
know how to deal with possible conflict situations
Welcome and Learning Objectives
Introduction to Conflict Resolution
Communication Model 1
Communication Model 2
Communication Model 3
Dealing with Conflict
Awareness and Impact Factors
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
On completion of this course you will be able to download a College certificate.
Approximately 2 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.
Unfortunately anyone working in the frontline of the NHS could be at risk of attack. As personal safety is a universally important issue, the information contained in this module will be useful to
all staff and professionals whose work brings them into contact with members of the public.
There are no specific entry requirements for this course