Conflict Resolution for Healthcare

£45                        Click to Register and start any time

 

Within the NHS there are hundreds of violent attacks on front line staff every day. To address this issue the government has introduced a 'Zero tolerance' policy and committed to train over 1.2 million front line staff in basic conflict resolution techniques. This e-learning module supports the mandatory training, which is structured around a 6 hour syllabus created by the NHS Counter Fraud and Security Management Service (CFSMS).

Having completed the module you should be able to:

  • understand some of the common causes of conflict
  • appreciate the key role communication plays in conflict and conflict resolution
  • be aware of different danger signs
  • know how to deal with possible conflict situations

 

Lesson Plan

 

  • Welcome and Learning Objectives
  • Introduction to Conflict Resolution
  • Communication Model 1
  • Communication Model 2
  • Communication Model 3
  • Dealing with Conflict
  • Awareness and Impact Factors
  • Stress Behaviours
  • Summary

 

Accreditation

The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.

Certification

On completion of this course you will be able to download a College certificate.

Duration

Approximately 2 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like.

Target Audience

Unfortunately anyone working in the frontline of the NHS could be at risk of attack. As personal safety is a universally important issue, the information contained in this module will be useful to all staff and professionals whose work brings them into contact with members of the public.

Entry Requirements

 

There are no specific entry requirements for this course

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