Frequently Asked Questions



How do I find the price of a course?
 First, select the course you are interested in. Next, select the “Register for this course” button on the right-hand side of the screen. On the next page, you will see the price of the course.
What kinds of payment do you accept?
 We accept credit or debit card, as well as wire transfers from your bank via PayPal. If you do not have a PayPal account you can open one free by registering at We also have a new Pay Locally in Your Own Currency option. With this option, you have the ability to pay in cash in your own currency at a local bank. Follow this link to learn more about how this option works
I don’t have a Credit Card, how can I pay for my course?
We offer bank wire transfers directly from your bank account. Please contact us for assistance by using our Live Chat, email us at or call directly to (+44) 01216322676.
How do I register for a course?
  1. Click on the course you are interested in taking and on the right-hand side of the screen you will see a “Register for this course” button.
  2. On the next screen, complete the required contact information and select the “Register” button at the bottom of the page to continue.
  3. Next, if you are paying with a Credit Card, PayPal, Pay Locally in Your Currency or Call select that button and proceed through the shopping cart. If you would like to contact us for other payment options such as wire transfer, please send an email to or call directly to (+44) 0121 632 2676.
  4. Once your payment has been processed, we will email you your classroom access instructions to begin your studies.
I'd like to pay using the Pay Locally in Your Currency option. How does this work?
We are pleased to announce that students may now pay their fees online through our International Student Payment System (ISPS) site. ISPS is an easy-to-use fee payments system that enables international students to pay for their education fees easily and quickly. The ISPS System is a free service – and with no international bank transfer fees and a better exchange rate guaranteed it is our preferred method of payment
How does ISPS work?
  1. The student logs on and fills out the Payment Application Form on
  2. The student makes a local bank transfer in his/her home country in their local currency. The student emails ISPS a copy of his Electric payment transfer, a copy of their photo ID and a proof of the address they used during registration.
  3. ISPS receive instant notification from the local bank and transfers the money in the AICE bank account. AICE will receive your payment within 48 hours. All payments can be tracked by you 24 hours a day online.


  • You will save money on international bank charges and you also receive a better exchange rate.
  • You can track your payment online at any time and view each stage of your payment process.
  • There is a 24 hour customer service team that can be reached by Skype, Live Chat, phone and email.
When does my course start?
You may start your course as soon as we process your registration and payment. Our courses are self-paced and can be taken from the comfort of your home or office.
Where are these courses offered?
All of our courses are given completely online. You will never be required to attend a brick and mortar classroom and you can complete your entire course from the comfort of your own home or office.
What skills do online learners need?
Most courses require a basic level of computer skills, including the ability to send and receive e-mail, as well as research on the Internet. If more advanced skills are required, they will be listed in the course description. If you are uncertain, we recommend that you discuss the skills required for a course with our support service using our Live Chat, email us at


How do students interact with instructors?
All courses are taught by instructors who provide support for students usually through e-mail and occasionally telephone. The instructor is responsible for facilitating student-tutor discussion, as well as answering students’ questions and reviewing and grading assignments and exams.


Do I need an e-mail account for my online course?
Yes, all students taking online courses must have an e-mail account. E-mail accounts may be obtained by signing up for a free account either through Yahoo! or Hotmail.
When it says a course is 200 hours long, does that mean I have to sit at my computer for 200 hours?
No, it means that the author of the course has stated that he or she expects you to be able to complete the course in 200 hours. This time frame may include homework, research, reading, or in some cases, additional development and reflection time.
What are the advantages to online learning?
With online learning, you can study from home or work. You can log on and off as often as you need to, and the course will pick up right where you left off. Also, you only learn what you want to know. Lastly, the courses are Web-based, so you can log on from any computer.
What kind of certificate do I get when I have completed the course?
Once you have completed your course, we will email you your Certificate of Completion or Diploma (depending on which course you took).
Who do I contact if I have a problem with my course?
If you encounter any difficulties, you should always contact your instructor first, but if that is unsuccessful you can e-mail
If I have questions about a course, who can I contact?
Our Student Advisors are ready to assist you with career counseling and would be happy to assist you with answering any questions about a course you are interested in taking. You can use our Live Chat, email us at  or call directly to (+44) 0121 632 2676


I am located in the United States or Canada and would like to enroll in a course. What do I do?
We provide courses for every country outside of the United States and Canada. If you are looking to take a course in the United States you may enroll at


What are the qualifications for enrolling in any particular course?
On the course page, under the “Additional Info” Tab there is a section titled “Prerequisites”. If you need prior skills or knowledge before starting a course they will be listed there.
What if I have a question that isn’t answered on this page?
You may contact us by using our Live Chat, email us at  or call directly to (+44) 0121 632 2676.



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