Terms and Conditions

  

1.   Registration Procedure

1.1 For Distance Learning Courses

  • Complete online registration form by creating your pin number which will assist you to trace your transaction any time you like. You can pay in your own currency. (Please CLICK for instructions how to pay). We can only proceed with your enrollment after Full payment of the course. For Distance learning enrollment and payment Please CLICK

  • Email or fax us the bank draft details (if appropriate).

  • Once we have received full fees, we will issue a Final Educational Transcripts Letter of Confirmation including course details.

Refund Policy

For Distance Learning Courses:

 

For Post-Graduate/above level 5 Courses with fees above £500, refund will be make, after deduction of £120 enrollment fee.

Refund will not be made:

  • If the Course has started
  • If the candidate registeration has been confirmed via welcome email.

 

1.2   Registration Procedure for OnSite Courses

 

  • Complete online registration form with Initial payment of £80 Deposit. We can only proceed with your enrollment after initial deposit.
  • Full fees must always be paid prior to completion of your course, unless booking late.
  • Email or fax us the bank draft details (if appropriate).
  • Once we have received full fees, we will issue a Final Educational Transcripts Letter of Confirmation including course details.
  • Accommodation special requests are only noted once full fees are received and though AICE will do its best to meet your requests, they cannot be guaranteed. Late payment will make it harder to match your preferences and extra flexibility will be needed on the part of the student.
  • If you require our airport transfer service on arrival, please let us know the full flight details as soon as possible.
  • 

2. Payment for Onsite Courses

All fees are made payable in pounds sterling and all bank charges must be paid by the student.

Bank transfer to our Bank Account (Please confirm Account)

Please note that all bank charges must be paid by you. AICE requires a copy of the bank transfer details together with the name of the student. Please fax us a copy of this as soon as payment is made. We accept cheques in sterling drawn on a UK bank. We accept most major Credit Cards - please give the cardholders, full name, address where the card is registered, card number, expiry date and security code (send separately). American Express is accepted with a 3.5% surcharge.

 

3. Terms and Conditions

Please note that below reference to "Aspire Institute of Community Education" refers to AICE LTD.

 

4. Visa Refusal

 

If you cancel your course before arrival due to visa refusal or you are refused entry to the UK, we shall refund your course fees in full minus the nonrefundable deposit. We need to see the original refusal letter in order to give you a refund. You must apply for the refund within six months of refusal date.

 

5. Cancellation before Arrival by you or AICE

 

You must return the Confirmation of Registration and inform AICE in writing at least 3 weeks before the start of the course and then AICE will refund the fees in full less the non-refundable deposit. If you cancel less than 3 weeks before the start of your course, you will be charged for 3 weeks' tuition and 3 weeks' accommodation (if we have arranged this for you). If your registration for a course requires AICE to arrange Host Accommodation for you then final confirmation of your registration for a Course by AICE is conditional upon such Host Family accommodation being available for you notwithstanding the details of the same being disclosed in such final letter of confirmation. Should AICE be unable to secure, reserve or retain such Host Family Accommodation for you as the case may be due to same not being available or for any other reason beyond the control of AICE then AICE shall be entitled to cancel your registration for your course by giving you written notice of such cancellation not less than ten days before the start date of your course. In the event of such cancellation by AICE due to such Host Accommodation not being available for you for any of the aforegoing reasons AICE will refund to you in full the fees we have received from you.

 

6. Changing Course Dates / Postponement of Course and Refunds.

   

For Onsite Courses: You must tell AICE at least 1 week before arriving of any change in course dates. Course dates can be changed by up to 2 weeks with a £30 administration charge. Each separate change in dates will receive a £30 administration charge.

If you inform AICE with less than 7 days before the start dates on your registration form and confirmation letter, you will be charged the first week's tuition and accommodation fees but without administration charge.

Students wishing to start more than 2 weeks later than original course dates must tell AICE at least 3 weeks in advance and will only be charged a £30 administration fee. If you tell AICE with less than 3 weeks notice, we are entitled to charge you the full course fees and accommodation fees.

In case student withdraw from the course prior comencing £120 administrative cost will be deducated out of the deposit.

 

7. Cancelling or postponing Taxi Transfer

 

AICE must be informed in writing at least 3 days in advance of original arrival date of any change to the taxi transfer. There will be a £30 administration charge but you will not lose your transfer fee. With less than 3 days' notice, you will lose the taxi transfer fee and need to pay for another.

 

8. Cancellation or change of the course after arrival

 

If you need to leave the School after commencing the course, you will be required to give the School 3 weeks' notice in writing. You will be given a credit for the tuition fees for any time remaining after the 3-week period. This credit will be valid for 12 months after the date of issue and is not transferable. There is an administrative charge in line with school rates for any change. Less than 3 weeks' notice will mean the course fee is lost for that time.

 

9. Cancellation or Postponement of accommodation after arrival

 

If you need to leave the accommodation after arriving, you will be required to give AICE 3 weeks' notice in writing. The balance of accommodation fees will be refunded less the £30 administrative charge. If you give less than 3 weeks' notice, you will be refunded minus this time.

 

10. Postponement/Holiday after starting your Course

 

You must give the School 3 weeks' notice in writing of any intended postponement or change to your booked course. Fees can be used as a credit only to pay for a course with a later start date and a £30 administrative charge will be charged. You will be given a credit for the tuition fees for any time remaining after the 3-week notice period. This credit will be valid for 12 months after the date of issue and is not transferable. There is a £30 administrative charge for any change.

Accommodation must be paid for even when students are on holiday. However, if a holiday is prearranged, i.e. discussed at least 3 weeks before arrival, no payment will be necessary as long as all belongings are removed for the duration of the agreed holiday.

 

11. Changing timetable / class

 

You cannot reduce your weekly study hours or change from a full time course to a part-time course or One to One class. When necessary, AICE reserves the right to alter the timetable and/or transfer students from one class to another, from one time of study to another, and to merge small classes or cancel classes and courses.

Fees may also be subject to change. During busy periods, AICE may use additional classrooms at separate locations all within AICE.

 

12. Beginners

 

If you are a complete beginner we may not have a suitable class. Please inform the AICE.

 

13. Accommodation

 

The accommodation finding fee is not refundable. The accommodation rent is valid only for the person and dates specified. AICE will only provide accommodation for student registered with AICE.

All requests to change accommodation dates or location will be charged an additional accommodation administration fee in line with school rates. Any changes of dates must be notified to us in writing at least 3 weeks before the arrival date. Monthly payment in advance of accommodation is accepted with an additional administrative charge payable - in line with current school rates.

We reserve the right to allocate alternative accommodation without prior notification. During busy periods a short bus journey could be necessary. You are expected to pay for this. You will be informed before you arrive. Changing accommodation is only possible at the discretion of the school and is subject to availability. Special requests for accommodation cannot be guaranteed, though AICE will do its best to make suitable arrangements.

Host details are only released after payment of full fees. Late payment will mean any special requests are less likely to be met. Where AICE tries to find accommodation to suit your needs, there are no guarantees that we can meet your specific requests. Where payment is late (i.e. less than 6 weeks before arrival), extreme flexibility will be required in terms of your requests, for example distance to School.

 

14. Transport

 

Whilst every precaution is taken to check the quality of service, journeys arranged in hired transport or public transport, although booked by the School, are made entirely at the student's own risk and the School can accept no liability for such journeys.

 

15. Absenteeism/Tardiness

 

Students arriving more than fifteen minutes late will not be allowed to join the class, unless the School is informed in advance.

All students are expected to inform the School when unable to attend classes. Missed classes are only rearranged at the School's discretion, and where offered, must be taken within an agreed time scale (the original course duration). Persistent absenteeism will result in a verbal warning followed by a written warning and subsequently dismissal from the course without refund.

 

16. Age

 

The minimum age limit is 16 outside of summer. There is no upper age limit. The minimum age limit for Summer Intensive English & Activities Course is 13, max. 17.

 

17. Public and School Holidays

 

There is no reduction in the tuition fees for the courses which include Public Holidays.

 

18. Insurance

 

Students are advised to arrange full insurance cover for health, belongings and cancellation of their course. The School cannot accept responsibility for loss of or damage to student's property.

 

19. Queries and Complaints

 

Students must bring to the attention of the relevant staff and queries or complaints immediately for AICE to be able to deal with them and to help. AICE will not accept retrospective queries or complaints.

 

20. Conduct and Behaviour

 

Students that break the code of conduct or students displaying any unacceptable behaviour will have their course cancelled without refund. The manager's decision is final.

 

21. Force Majeure

 

Also known as Acts of God, certain events and occurences are outside of The School's control and so AICE will not be held liable for such events that may disrupt your course, exam, transfer or accommodation. Please check you have adequate personal insurance to cover yourself in such eventualities including but not limited to: war, terrorism, disease, extreme weather, fire, floods, explosions, strikes and acts of state and government prohibiting The School in carrying out its obligations for any booking.

 

AICE Support